Legal
Last updated 14 August 2026
9Assist licenses and add-ons are digital products delivered electronically (license keys and entitlements). There is no physical shipping. This policy is the refund and cancellation policy payment partners and banks may require for card and bank transfers.
You may request a full refund within 14 days of purchase if the license has not been activated on any device.
If the license has already been activated, refunds are considered case by case (for example a documented defect we cannot resolve). Usage of metered add-ons (such as message or backup quotas already consumed) is not refundable.
Free or promotional orders have no refundable amount.
Email support@example.com from the address on your account, with your order reference or license key and the reason for the request. You may also use Support.
Approved refunds are returned to the original payment method where the processor allows it. Bank processing typically takes 5–10 business days after we submit the refund; your bank’s timeline may be longer.
You can stop using 9Assist at any time. Time-limited licenses are not pro-rated after the 14-day unused-key window unless we agree otherwise in writing. Lifetime licenses follow the same unused-key rule.
Please contact us before filing a chargeback so we can resolve the issue. Unjustified chargebacks may lead to license revocation and account review, as they are treated as a payment dispute.
If you are charged in error or twice for the same order, contact us with the payment references. We will investigate with the payment provider and refund or complete the order as appropriate.
Refunds: support@example.com · ZeeAlpha Tech · zeealpha.com.